Terms & Conditions
- All orders require a 3 day lead time
- Orders will be ready for collection by 9am on the day.
- Cancelation policy: If you cancel your order seven days before collection day you will receive a full refund. If you cancel less than seven days before collection day you will receive a store credit instead of a refund.
- Once you have collected your cake we are not responsible for any damage that occurs during transport, set, etc. Cakes are heat sensitive so when collecting please make sure your vehicle is cool and the cake is placed on a flat surface either the boot or car floor. We recommend that if the cake is not driven straight to the venue and is for later please keep in the fridge especially during summer.
- All products may contain allergens (e.g. milk, wheat, nuts, edible flowers, etc) and we will not be held accountable for any reactions to the ingredients.
- To ensure freshness store our cakes in a cool area or in the fridge in an airtight container for up to three days. Allow cake to come to room temperature if storing in the fridge before consuming. Cupcakes and Macarons should be stored in an airtight container at room temperature for up to three days. Our cakes, cupcakes and macarons can be frozen for up to one month. Allow to fully defrost before consuming.
- Products may differ slightly from the photos. Complaints must be filed 24 hours of receiving your product. If you are unhappy with your product and would like a refund you can bring the item to the store for us to asses and then from there we will asses if refund is applicable. No more than 50% on any order will be refunded unless applicable

Collect cake and carry the cake box only from the bottom

Place the cake either in the boot or on the car floor as its a flat surface. NO LAPS

Transport the cake in an air conditioned vehicle and away from moving objects

Store cake in the box in a fridge

Keep cake away from direct sunlight and heat when not in the fridge

Remove the cake from the fridge 1 hour before serving and serve at room temperature

Store the leftover cake in the fridge in an airtight container

Lastly don’t forget to tag us enjoying your cake